GigUpp Terms of Service

Version

2026-11

Last updated

November 2026

Where it applies

every country where GigUpp operates. Where a country needs different rules, a section for that country says so.

Operator

Scryptic Technologies Ltd ("Scryptic", "GigUpp", "we", "us", "our"), a company incorporated in Ghana. GigUpp is a product and trading name of Scryptic Technologies Ltd, not a separate legal entity. All rights and obligations under these Terms run to and from Scryptic Technologies Ltd.

These Terms are a binding contract between you and Scryptic Technologies Ltd. By creating an account, paying a quote, or otherwise using GigUpp, you agree to these Terms and to the documents they incorporate: the Privacy Policy, the Payment & Refund Terms, the GigUpp Credits & Referral Rules, the Community Guidelines and the Cookie Policy. If you do not agree, do not use GigUpp.

1. What GigUpp is

GigUpp is a client service platform for creators: makeup artists, designers, developers, photographers, tailors, musicians, writers and other service providers. It gives creators the tools to look after their clients well from the first quote to the final delivery: a profile that shows their work, clear quotes, secure payment with Payment Protection, organised delivery, chat and support when something goes wrong.

Clients may find a creator on GigUpp, or already know them and receive a quote from them. Either way, the client pays, receives and accepts the work through GigUpp.

GigUpp is a technology platform. We are:

• not the employer, agent or partner of any creator. Creators are independent service providers;
• not a party to the service agreement between a creator and a client. Each booking is a contract between them. We provide the tools for discovery, quoting, payment, delivery, communication and dispute resolution;
• not a bank, e-money issuer or payment service provider. Payments are processed and held by our licensed payment provider (§ 9).

A creator's clients are their own. GigUpp claims no ownership of a creator's relationships with their clients, whether the creator brought the client to GigUpp or met them elsewhere, and does not stop a creator from working with their clients outside GigUpp. The one rule is that a quote sent or a booking made on GigUpp is paid on GigUpp (§ 11).

2. Definitions

3. Eligibility

• You must be at least 18 years old. We ask for your date of birth and do not knowingly allow anyone younger. If we learn an account belongs to someone under 18, we will suspend it and handle any money in it under the Payment & Refund Terms.
• You must be able to form a binding contract under the laws of Ghana and of the country you live in.
• GigUpp currently serves Ghana. We may offer, restrict or withdraw service in any country.
• You may not use GigUpp if you are subject to sanctions imposed by the United Nations, the Government of Ghana, or other applicable authorities, or if the law otherwise prohibits you from receiving our services.

4. Your account

• Sign-in. You can sign in with Google or with your email address. Keep your sign-in details secure; you are responsible for activity on your account. Tell us at once at [email protected] if you think someone else has accessed it.
• Accurate information. Your name, date of birth and other details must be true and kept up to date. You may not impersonate anyone, or create an account for someone else without their permission.
• One person, one account. Do not sell, transfer or share your account.
• Usernames. We may reclaim a username that infringes someone's rights or misleads people. If you change your username, your old one is held for 14 days and you may change it at most twice in any 14 days.
• Security checks. We may ask you to confirm your identity (for example by a code sent to your email or phone) before sensitive actions such as withdrawals.
• Identity checks. We may ask you to verify your identity, for example with a government ID, when the law or our payment provider requires it, or when we look into fraud or a security issue. Some features, such as withdrawals, may be paused until the check is complete. We handle what you give us under the Privacy Policy.

5. Creators

If you offer services on GigUpp, you agree to:

• (a) show only work you made or have the right to show, and describe your services, prices and timelines honestly;
• (b) deliver what you quoted, on time, through GigUpp;
• (c) communicate professionally and respond to revision requests and extension requests in good time;
• (d) hold any licence, permit or qualification your service legally requires;
• (e) add a payout account in your own name. We check the name on the account against your profile before it can receive Earnings;
• (f) declare and pay your own taxes on your Earnings (Payment & Refund Terms § 10);
• (g) keep payments for GigUpp bookings on GigUpp (§ 11);
• (h) add a client's name, email or other details only if you are allowed to share them with us, and use what you learn about a client through GigUpp only to quote, deliver and look after that client's work, in line with the data protection law that applies to you.

Your creator profile is public by default so clients can find you. You can hide it in your settings.

6. Clients

If you hire a creator, you agree to:

• (a) pay only with payment methods you are entitled to use;
• (b) give the creator clear, lawful requirements;
• (c) review deliveries within the review period and use the revision and dispute tools in good faith;
• (d) not file false disputes or chargebacks;
• (e) keep payments for GigUpp bookings on GigUpp (§ 11).

7. Quotes, bookings and deliveries

1. Quotes. A creator sends a quote with up to three packages. A quote is valid for the period shown on it (7 days unless the creator chooses otherwise, at most 60 days). The creator may let you pay a deposit (a percentage of the price) or the full price.
2. Booking. A booking starts when your payment succeeds. If a payment arrives after the quote was withdrawn, expired or already booked, no booking is made and the money stays in your Funds (Payment & Refund Terms § 4).
3. Requirements. The creator may ask for details. You can add details at any time before delivery.
4. Work and timelines. The creator works to the due date in the booking. They may ask for an extension, which you may accept or decline. A creator who misses the due date is late, and you may raise a concern (§ 8).
5. Delivery. The creator delivers through GigUpp. If you paid a deposit, you pay the balance before the delivered files unlock.
6. Revisions. You may request up to two revisions per booking. The creator can make the changes or decline with a reason.
7. Acceptance. You can accept a delivery once you can see it. If you do nothing, the delivery is accepted automatically 48 hours after it was delivered (or, for a balance, 48 hours after you paid it). Acceptance releases payment to the creator.
8. Balance never paid. If the balance on a delivered booking is not paid within 30 days, the booking closes: the deposit is released to the creator and the delivered files stay locked.
9. No mutual cancellation. Bookings cannot be cancelled by agreement between the parties. A party who wants to end a booking raises a concern, and GigUpp decides the outcome (§ 8).
10. Files. Delivered files remain available to the client for 365 days after delivery. Download what you want to keep. Clients keep access to delivered files whatever the outcome of a dispute.

8. Concerns and disputes

• When. Either party can raise a concern: while the creator is late; at any time between delivery and acceptance; and for 5 days after acceptance (manual or automatic). After that window closes, no concern can be raised and nothing can be refunded. A client must be signed in to the account that paid to raise a concern.
• How it works. Both parties can add statements and evidence. GigUpp reviews the booking, the delivery, the messages and the evidence, and decides: a full refund, a partial refund, or release to the creator. GigUpp's decision is final for the purpose of moving money on GigUpp. It does not limit any right you have under the law.
• Holds. While a dispute is open, the booking's timers pause and the amount in question is held and cannot be withdrawn.
• Payment Protection. If the client chose Payment Protection (it is selected by default), GigUpp holds the payment until 5 days after acceptance, so a refund decided for the client is paid in full. Without Payment Protection, the creator is paid when the booking starts, and a refund decided for the client is paid only from what the creator still has on GigUpp.
• Where refunds go. A refund goes back to where the client paid from, normally the client's Funds, immediately and free. From Funds the client can spend it on GigUpp or refund it to the original payment method.
• Provider fees are not refundable. The payment provider's fee on the original payment is not returned.
• Refunds after release. A refund decided after payment was released to a creator is taken from that creator's Earnings, which may become negative. Negative Earnings block withdrawals and are repaid from the creator's future Earnings.

Full details are in the Payment & Refund Terms.

9. Payments and custody

• Payment provider. Payments on GigUpp are processed by Paystack, a licensed payment service provider. Money paid on GigUpp is held by Paystack, not by Scryptic. GigUpp is a software intermediary: it records who each amount belongs to and instructs the provider when money moves.
• What you pay. A client pays the creator's price plus the estimated payment provider fee, shown before paying. GigUpp charges no commission on payments, bookings or withdrawals.
• Funds can be spent on GigUpp or refunded to the original payment method only. They cannot be sent to another person or account.
• Earnings can be withdrawn to the creator's verified payout account. The payment provider's transfer fee is deducted and shown before you confirm.
• Balances on GigUpp are records of what is owed to you. They earn no interest, are not a bank deposit and are not insured by any deposit scheme.

The Payment & Refund Terms form part of these Terms.

10. Messages

GigUpp has in-app chat so clients and creators can discuss work. Messages are not end-to-end encrypted. We may review messages and files to prevent fraud and abuse, to keep people safe and to decide disputes. Do not share passwords, one-time codes, card numbers or PINs in chat.

11. Keep it on GigUpp

Paying or asking to be paid outside GigUpp for a quote sent or a booking made on GigUpp removes the protections in these Terms and breaks the record we use to resolve disputes. This does not cover work a creator agrees with a client outside GigUpp (§ 1). Do not ask for, offer or accept off-platform payment for a GigUpp quote or booking. We may restrict or close accounts that do.

12. Acceptable use

You must follow the Community Guidelines. In particular, you must not:

• (a) break the law or help anyone else break it;
• (b) post or deliver content you do not have the rights to;
• (c) harass, threaten, exploit or discriminate against anyone;
• (d) offer services that are illegal, require a licence you do not hold, or involve sexual content, weapons, gambling, or deceptive academic work (for example, completing someone's assessed coursework or exams);
• (e) commit fraud, launder money, or test stolen payment methods;
• (f) misuse referrals or Credits;
• (g) scrape, overload, reverse-engineer, or probe the security of GigUpp without written permission (report security issues to [email protected]);
• (h) use content from GigUpp to train machine-learning models without written permission.

13. Content and intellectual property

• Your content. You keep ownership of what you upload. You give Scryptic a worldwide, royalty-free licence to host, store, copy, resize, convert, display and share it to operate and promote GigUpp, including showing your public projects and profile on GigUpp and on GigUpp's social channels. The licence ends when you delete the content or your account, except for copies in backups (which expire on their normal cycle), copies others have lawfully downloaded, and records we must keep by law.
• Deliveries. Once a booking is complete and paid in full, the client owns the delivered work unless the quote or chat agreed otherwise. The creator may show the work in their portfolio unless the client asked in writing, before delivery, to keep it private.
• The creator's own materials. Ownership covers the work made for the booking. The creator keeps their own tools, methods, templates, presets and work made before or outside the booking, and gives the client a permanent licence to use any of them that are part of the delivery, for the purpose of the delivery. Material from others in a delivery (for example stock images, fonts or music) is licensed on its own terms, which the creator must tell the client about.
• Your promise. You promise that what you upload or deliver is yours or properly licensed and does not infringe anyone's rights.
• GigUpp's property. The GigUpp name, logo, software, designs and templates belong to Scryptic Technologies Ltd. Designs you create with GigUpp tools (such as Flyer Studio) are yours to use; the tools and templates themselves are not.
• Feedback. We may use feedback you give us without paying you.
• Takedown requests. If you believe content on GigUpp infringes your rights, write to [email protected] with the details.

14. Reviews and work records

Feedback must reflect a real booking. Fake, paid or retaliatory feedback is not allowed. Completed bookings may appear on a creator's profile as work completed on GigUpp. We may remove feedback that breaks these Terms or the law.

15. Suspension and closing your account

• You can ask to delete your account in settings. Deletion runs after a 7-day cooling-off period, and only once you have no active booking, no open dispute, and no Funds or Earnings left on GigUpp. See the Privacy Policy for what we keep.
• We may restrict, suspend or close an account, or pause withdrawals, if we reasonably believe it breaks these Terms or the law, puts other people at risk, or exposes us to legal or regulatory risk. Where we can, we will tell you why.
• Asking for a review. If we restrict, suspend or close your account, or remove your content, you can ask us to review the decision by writing to [email protected] within 30 days. We will look at it again, consider what you tell us, and tell you the outcome.
• Money owed to you stays yours, subject to open bookings, disputes, chargebacks, fraud checks and the law. Credits end when an account closes.
• Sections that by their nature should survive closure (including § 8, § 9, § 13, § 16–§ 19) survive.

16. Disclaimers

GigUpp is provided "as is" and "as available". To the extent the law allows, we make no promise that GigUpp will be uninterrupted or error-free, that any user will perform as promised, or that any work will meet your needs. We do not check the quality of creators' work, and a creator's profile, work records or payout-account check are not a guarantee of their skill or conduct. For in-person services, the parties arrange their own meeting, transport and safety, and take the risks of meeting in person.

17. Limitation of liability

To the extent the law allows:

• we are not liable for indirect or consequential loss, or for loss of profit, income, data or opportunity;
• we are not liable for what users do or fail to do, or for outages of third-party services (including the payment provider and mobile networks);
• if you have a dispute with another user, you release Scryptic Technologies Ltd from claims arising from that dispute. This does not cover claims about our own conduct, including how we handled a dispute under § 8;
• our total liability to you for all claims in any 12 months is limited to US$ 20 (or the equivalent in your local currency) or the amount you paid GigUpp itself (for example for a subscription) in those 12 months, whichever is greater. This limit does not reduce money held for you on GigUpp, which remains yours.

Nothing in these Terms limits liability that cannot be limited under the law, such as liability for fraud, or for death or personal injury caused by negligence.

18. Indemnity

You agree to compensate Scryptic Technologies Ltd, its directors, staff and contractors for reasonable losses and costs (including legal fees) arising from your breach of these Terms, your content or deliveries, your dealings with other users, or your taxes.

19. Governing law and disputes with us

These Terms are governed by the laws of the Republic of Ghana. If you have a complaint about GigUpp, please contact us first at [email protected]. If we cannot resolve it, both sides will try mediation through the Ghana ADR Centre before going to court. The courts of Ghana have jurisdiction. This section does not affect GigUpp's dispute process between users (§ 8) or any right you have under consumer protection law.

20. Changes

We may update these Terms. For material changes we will give at least 30 days' notice in the app and by email before they take effect, and you may need to accept the new version to keep using payments. Minor changes (such as corrections) may take effect when posted. If you do not agree to a change, you can stop using GigUpp and close your account.

21. General

• Whole agreement. These Terms and the documents they incorporate are the whole agreement between you and us about GigUpp.
• Notices. We send notices to the email address on your account and, where suitable, in the app. A notice is received when we send it. Keep your email address up to date. Send legal notices to us at [email protected].
• Events outside our control. We are not responsible for delay or failure caused by events outside our reasonable control, such as power, internet or mobile network failures, outages of our providers or the payment provider, natural disasters, unrest, or actions of governments. Money held for you remains yours.
• Severability and waiver. If any part of these Terms is unenforceable, the rest still applies. Not enforcing a right is not a waiver of it.
• Transfer. You may not transfer your rights under these Terms; we may transfer ours to a successor of the business.
• Language and signature. The English version is authoritative. Accepting in the app, creating an account or paying a quote counts as your electronic signature.

22. Contact

• Support: [email protected]
• Privacy and data requests: [email protected]
• Legal notices: [email protected]
• Company: Scryptic Technologies Ltd, KNUST, Kumasi, Ghana · [email protected]